We went because we were visiting NYC and wanted go...

We went because we were visiting NYC and wanted good pastrami. I appreciated the options at Katz. Some were not even on the menu. The person in front of us ordered the "pastrami Reuben", so we ordered the same just because of how good it looked (it was delicious). Ordering looks more daunting than it actually is. The sandwich maker was pretty helpful and seemed to have a 6th sense about what we would like - it looked like he wasn't paying attention at all because his eyes were looking around the whole restaurant, but he nailed our sandwiches. As for the other staff, although the restaurant was extremely busy, one of the staff members went out of his way to find us a table for our large group. I thought we would have to fend for ourselves as far as seating but we were provided VIP service (and believe me, we are no celebrities - just smiling faces, which seems to make a big difference in how you are treated in NYC). The front door staff and security is very friendly and conversational; they like to joke around. We enjoyed to total experience very much.