3 years ago

I'm back and forth with my review, on one hand, th...

I'm back and forth with my review, on one hand, the salesmen are friendly and seem to know what they are talking about. On the other hand, it took 3 trips to the dealership to accomplish the same objective, which was to complete an adequate test drive, which included highway speeds, stop and go, and curves. As another review had mentioned, the salesmen rides with you "per company policy", however, I've bought multiple cars from Friendship in general, test drove that many more, and this has been the only location that seems to enforce that if it truly is a company policy. Where other lots I've been on under the Friendship name( Ford, Hyundai of Johnson City, Jeep, etc. ) have either asked or even encouraged an extended or overnight test drive, I had to sign a deal sheet before they would consider letting me keep the car overnight in Bristol, which included picking the car up at close, and returning at opening. I wasn't overly thrilled with the detail job of the vehicle either, had friends and family question whether it had even been cleaned when they got in it the day I bought it, with sticker rings and haze still on the windshield, dirty dash that needed to be wiped down, and oxidized headlights, unique to Bristol. Lack of full tank of gas at time of purchase was another downer, and seems to be unique to this dealership as well, which would have cost all of $20-$30. Service department seemed nice, and the finance manager was great, but all in all, had I been purchasing a new car and could have gotten it from a different dealership, or at least a different Friendship location, I would have.

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