Mary Huynh

Review of Alberta Co-op Taxi

Only giving one star because I have to. I took a t...

Only giving one star because I have to. I took a taxi to the airport, and was told that it would be a flat rate fee. I was told by the hotel that it is a flat rate, and they confirmed it with co-op before ordering the taxi pickup. I was overcharged and it has been over 2 weeks and have yet to hear back from co-op taxi. I have called multiple times, and have been told the driver supervisor will call me back. The 4th call I had told them my information, and then I was told that my ticket has been closed. I NEVER received a phone call from the driver supervisor, and I NEVER received the money that I was overcharged.

The cab pickup was 15 minutes late, smelled like an ashtray, and the driver did not help me with my luggage when he dropped me off. He sat in the car until I had pulled it from the trunk to say, oh I can help after he saw I had done it myself. I can now see the reason this company has such terrible reviews and rating. I recommend to spend the extra couple of dollars and use Uber.