Bradley Hoine

Review of Padma Resort Bali

Customer Service for this property is absolutely t...

Customer Service for this property is absolutely terrible. As most are aware Mt Agung is incredibly active and expected to erupt soon (October 2017). They anticipate this to have lots of ash closing the airport on Bali an ruining the air quality. I had planned a trip for the end of this month (October 2017) and received many very understanding people with airlines and other hotels for the trip. The only inhumane hotel was this one. I mean who is so greedy that they will not issue a refund for an active volcano?! You'd think that airlines would be the stingy ones - not so. I was able to change my international flight in and local South East Asia flight out with no issues for a small $50 fee.
If you're looking for a nice property who gives zero f***s about their customers this is your hotel.