Booked an ocean view room but the football field s...

Booked an ocean view room but the football field sized parking garage that you have to look at over your balcony to get the ocean view is beyond HIDEOUS. For 300 a night you cannot get a simple cup of coffee that you can even get in a motel 6...lol how is that possible in a resort. The coffee maker in the room does not work, it spits a few ounces out and stops. They sent a new one and it does the same thing. The Starbucks in the lobby is terrible, I would know because we are from Seattle. There are no restaurants at this hotel or anything else besides the lone Starbucks. So no enjoying a good morning coffee on the balcony. This hotel is the only one with an adult pool but it is also the only one without a bar so no "adult" beverages while enjoying the pool, another mind boggling annoyance. The room was just ok, I would say it's less than most normal mainland brand name hotels. Furniture was scuffed and scraped to the point of bare wood. After arrival we waited two hours to have our bathroom exhaust fan changed with a new one because it didn't work. This was for a 33rd anniversary celebration which was noted on the reservations but not one person made an effort to make it special for us. There is literally no one representing this resort located in this hotel, you have to walk over to a different hotel to talk to someone. So I give this resort an epic fail for our experience. Huge disappointment that I will not forget. Probably a great place for parents with kids but definitely not adults. We had room 2047, the other hotels are probably much better and at minimum you can get food or a drink in those. DO NOT STAY IN THE KALIA TOWER.