We recently got a new high efficiency furnace/ac u...

We recently got a new high efficiency furnace/ac unit (our AC was 20 years old, and the furnace was even older). We got multiple bids for the project, but decided to go with Pronto. Their salesman was informative without being too pushy or demanding, which I always appreciate. When we'd had AC problems earlier in the summer they were prompt and courteous, so we'd already had a good experience with them. They explained the choices they had in great detail to me, going over the pros and cons of each, what was right for my house, and what was right for the sort of value I wanted to get out of it.

Price: Since this was the main negative review on here, I wanted to address it. Pronto was not the cheapest. However, they were pretty comparable to the other well-reviewed HVAC companies we looked at. I also want to note that Pronto has some great financing options and guarantees, such as the ability to get an exchange or refund within the first 2 years and a $500 a day guarantee that they'll get out there the same day if something goes wrong with it. The financing was what really sold it for me. They've currently got a 60 month, 0% financing. With the other options, including the cheaper ones, we would have had to go with financing options that were a similar length, but accrued interest. Ultimately, considering interest, we'd end up paying the same even with a less expensive company because of APR. Because of that, we decided we'd rather go with Pronto because we already had a high level of trust in them, and if the end price would be similar then there was no reason not to.

The actual installers actually came the day after I said I'd go with Pronto even though both my AC and heater were fully functional and there was no need for them to have to go quickly. Their technicians, much like before, were very courteous and thoughtful. They walked through the area with me before they took out anything and explained what they planned to do. Then for most of the day (installation was 7am-2pm) they just did their thing. When they were done they cleaned up very well and then showed us what we needed to know about our new system. The only part they missed as far as cleaning was an area on the outside of the house where they had to drill through in order to put in a new pipe; they left debris on my landscaping rocks, but that's pretty minor. In the last week or so since installation our house has been more comfortable and the unit is much quieter than our old one, so very pleased thus far!