Fred Karlton

Review of The Ritz-Carlton, Bachelor Gul...

In my opinion, hotel is outdated. Clearly no pride...

In my opinion, hotel is outdated. Clearly no pride of ownership. A real black eye to the Ritz Carlton Brand. I ve stayed at many Ritz Carlton s, this hotel not worthy. Most services were second rate at best. By example, the breakfast buffet was just horrible, retrieving my car was a nightmare. When I complained, I had the rooms manager summon me as if I was an employee. Rude, made up remarks about my conduct. In other words, instead of fixing issues and making things right, there is a total disconnect and defensive melt down. When I returned home, I received a call from the GM. He called to tell me he sticks by his staff, another disconnect. A GM not worthy of a 5 star brand. This hotel is nothing more than a holiday in with a fancy name. Mariott should pull the Ritz Carlton brand immediately. Bachelor Gulch inn more like it. Don t stay at this junker.