It's tough. It's a great hotel. Perfect view of ...

It's tough. It's a great hotel. Perfect view of the Arch in St Louis. The room was nice. The staff was excellent and friendly. The lounge with hors d'oeuvres and breakfast in the 17th floor club level was terrific. The bad was the human hair in the towels and a wash rag with dried blood stains. So quality control is needed on laundry side of the business. They were kind and dropped the 40 dollar valet charge without us asking for anything. All we did was ask for fresh towels. Other than the towel incident they truly had a 5 star rating.