Cindy Phillips

Review of Vail Marriott Mountain Resort

I booked two rooms last fall for my family to atte...

I booked two rooms last fall for my family to attend a wedding. After checking in, one room had a used bandaid and wrapper on the bed. The staff had the bed changed. We next noticed that there was only decaf coffee pods. Called the front desk to ask for regular. They never brought us the coffee pods. The rooms were 361 and 363, directly above the hotels trash bins. We couldn't sleep with the sliding doors open due to the odor. Then at 8:00 am a jack hammer woke us. We were not warned of the construction. Having booked the rooms so long ago and being a Marriott member for 24 years one would think that they would have made some effort to move us to a decent room. After returning to the room later that day to get ready for the wedding our room had still not been made up. Called the front desk and asked them to bring coffee for the morning. Upon returning from the wedding the room had been cleaned but coffee refilled with decaf only. Checking out on Sunday, today, the front desk clerk was unprofessional, unfriendly and dressed in a ratty sweater. Don't they wear uniforms? I will not return .