My original review was 1 star, and you can read be...

My original review was 1 star, and you can read below the reasons why. I feel it's important to leave it up as a matter of public record. I greatly appreciate that the service manager has now reached out to us, and the issues we had are being resolved. I'm leaving this at less than 5 stars, because it had to come down to me leaving a bad review to be heard, and we had to go this route to advocate for ourselves.

I am very happy that Subaru Calgary took this seriously. I never want to be "that" customer. I've worked in customer service for over 15 years, and I've dealt with "those" people many times. Good customer service means listening to the customer, dealing with them with respect, dignity, due diligence, and making the best effort possible to resolve the issue. People need to know they matter, that their time and money are respected, and that their concerns are valid--especially when it's a legitimate issue and not an unreasonable expectation. So, way to go Subaru Calgary for responding and resolving this. Thank you.

Old review:
We are extremely disappointed. We leased a Forester in March. We love the car, and the sales person did a good job of getting us a deal. Apparently that's where the service ends. The first time we used the AC two weeks ago, it didn't seem to work well. It has gotten worse to the point of spewing warm to tepid air only. We were told they wouldn't be able to look at it until August. A brand new vehicle, and they thought we could wait all summer to have the AC looked at? My husband took it in to show them, and they basically told us it seemed fine to them, (at 9 am and 13 degrees outside). They agreed to squeeze us in just to look at it in 3 and a half weeks, but gave the impression that they think nothing is wrong. This is unacceptable service. Our 10 year old Rav4 has ice cold air within 15 seconds of turning on the AC. We drove for 3 hours a few weeks ago, and it never got colder than slightly less than room temp. There is obviously something wrong.

Today, after a sweltering 45 mins in the car with outside temps of 26-29, and a severe thunderstorm rolling through, I had to turn the entire air system off as it was making me feel nauseated. I drove straight to Centaur Subaru, and they are getting us in next week. A brand new vehicle should have a company bending over backwards to make sure everything is right. We will not be going back to Subaru Calgary.