Shi Reetz

Review of South Austin Medical Clinic

Doctor Canon and his MA get 5 stars, he is an amaz...

Doctor Canon and his MA get 5 stars, he is an amazing physician and the only reason I stay. Although, every doctor I have seen there is amazing, except for Dr. Runyan (Deedee) she's condescending, rude, and messed up one of my prescriptions. She has the worst bedside manner I have ever experienced. I would avoid her. I have never left a doctor's visit so upset before. Also the office staff is pretty terrible, I can't bring myself to give them a higher rating. EVERY TIME I call I am put on hold for 5-10 minutes. I wish I was exaggerating, but sadly I am not. I dread calling them, not only do I have to wait on hold forever, when the women finally do answer, they are almost always rude, refuse to answer my questions, and sometimes hang up before I am done talking. There is one girl there that is really helpful, but it's mostly a miss. The other issue is the wait time, I usually end up waiting 45 minutes after my appointment to be called back and then another 15-20 minutes to see the doctor. I literally have to clear 1.5-2 hours out of my schedule just for a visit. More than once they have incorrectly billed me, misplaced paperwork and promised a call back that I never recieved. Seriously though, basically all the doctors and MA's are great and that is what is most important, again they get five stars.