We set up a recall appointment for our 2008 Ford E...

We set up a recall appointment for our 2008 Ford Edge a week ahead. The recall was on the fuel tank. On December 30th we took our car to get recall fixed at 9:00 am. We were told it would be about a 6 hrs job with the recall, oil changed, and tires rotated. About 3:30 that afternoon we decided to call and check on my car, seeing how we didn't receive a call from Woody Anderson. Our advisor then asked if they could keep our car over night because they didn't do the recall. The next day, about 1:00 we still had not received a phone call, so once again we had to call Woody Anderdon. Our advisor then told us he couldn't find a fuel tank to fix the recall. What kind of crap is that? ?? Our appointment was set up a week ahead of time and now you kept my car 2 days and the recall isn't fixed!!! Our advisor then told us if we didn't hear from him by 3:30 to be on your door step by 5:00 for a rental car while he looked for fuel tank. We live in Fayetteville, TN so at 4:00 we drove back to Woody Anderson. When we got there our advisor told us he found a fuel tank but it would be the following Monday or Tuesday before he got the part. He didn't give us a rental because the rental place closed early. So we drive back to Fayetteville with a car not fixed!! By that Tuesday we hadn't received a call to let us know if our part had come in, so guess what? We had to call you again, only to find out our part came in on Monday. By the time I got there Tuesday I was fuming and told our advisor my car better be fixed the following day. We pick our car up and my low fuel light was on. We had at least 1/4 tank of gas when they changed out the fuel tank and we pick it up with no gas!! We had to make 4 trips from Fayetteville over this recall. I will not recommended anybody to your company nor will I bring my vehicle to your company again. If I could give you a zero star I would. I even went as far as e-mailing Ford Corporate office only to be brushed under the rug. Your customer service is terrible if your customers have to call 4 times for a service issue. Your company showed me what you think about your customers. All you are probably going to do is brush this under the rug too but you have lost a customer. I am 1 pea in a big pod but if every pea was treated like I was, you would not have a pod.