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Heather A

3 years ago

I can't believe that I even HAVE to put a star dow...

I can't believe that I even HAVE to put a star down for NEP. The customer service is terrible. The employees on the other end of the phone do not care enough to even remotely solve whatever issue you are having with their service. The prices are through the roof. I took action when I saw my first $300 electric bill. It was in the middle of Winter, so we decided to keep our thermostat below 60 degrees for a month to see if that would help our cost (note: our apartment complex has asked us to keep our temperature higher than this to ensure our pipes would not freeze). Our next bill comes and surprise - It went up. It is no wonder that AEP just about monopolizes the city of Columbus, because NEP is in no way a competition.

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