I called at the end of August because I had to hav...

I called at the end of August because I had to have a surgical procedure and asked if I could have my membership put on hold just for the month of September. I was told it was no problem that they had taken care of it and then the full amount was pulled out of my account. I called to ask what was happening and why it didn't get fixed and immediately the person who answered the phone stated "Well I can just cancel your membership then," in a very rude voice. I was so surprised with how rude they were that I just canceled my membership. I would think professionalism is something that a business would strive for. I agree they do have nice equipment and the instructors for the aquatics are great. The membership is pretty expensive... It's more expensive than getting a membership at Prairie Ridge in Ankeny (They have aquatics as well).