Aish Naidu

Review of Victoria Park Plaza hotel

So let me begin with my experience at this hotel!

So let me begin with my experience at this hotel!

Great location, convenient to the Victoria Station ( literally a 2min walk).

But if you're after basic customer service or the hotelier/staff members taking care of you, you aren't going to find it here. With my family and I expecting MUCH better, as we have travelled the world, staying at hotels such as Sheraton on the Park - Sydney, Hilton at New York and Hyatt at London to name a few ( they have much higher ratings), I have found that, their difference includes, staff taking care of the customers- which makes such a profound difference in the customer's holiday or travel experience.
My family and I have received at other hotels around the world with complementary benefits, greater rooms and basic customer service to say the least. Having a horrible experience at this hotel with the customer service not only from the staff members, but also from managers such as Belqalis and Arif, it is safe to say I will not be recommending this hotel to any of my family or friends who travel to London.
It isn't worth it.
You travel to experience all the good in the destinations. This hotel unfortunately was a disappointment and definitely something I do not appreciate is my family and I experiencing a horrible stay after travelling 23 hours to London. I.e. House keeping is extremely slow and sometimes forget your request. After I had repeatedly made requests if there are any complementary benefits of extending our stay ( which we normally have received at other hotels- usually you'd expect the same or at least we have higher standards) I found that I was almost begging? for the staff to take care of us be it a complementary breakfast or a simple acknowledgement of extending our stay. I mean seriously, normally at other hotels the staff appreciate you extending your stay. But I guess, this hotel is at a different level - or so they think?

Customer service is poor, and is something I really use to value any place I visit, as it really makes an impact to any customer! I mean, to tell you the truth, I will never be coming back here again- only reason for extending my stay is because it is close to my conferences.

So all up, my outcome of the stay is nothing I appreciate, I mean you pay almost 300 Pounds a night here to receive horrible customer service and zero acknowledgement and hospitality- so you can measure my value of this place :)