ASE Private Chauffeur

Review of Banner Thunderbird Medical Cen...

If you love someone who needs help, please do not ...

If you love someone who needs help, please do not take her here. There is one nurse in the entire behavioral health wing at any given time. I brought a loved one to this facility and, although we alerted the staff of her special medical needs, they ignored and neglected her for hours. We repeatedly asked them to contact her pharmacy so they could provide her prescription medications, and they never did get around to it. She is a smoker and (because it's a "non-smoking campus") we asked if they could please provide her with a nicotine patch. Hours later, they had neglected in do so, and she was suffering from nicotine withdrawal, and still being ignored. For quite a few hours she asked if she could take a shower, and when they finally allowed her to, she wasn't supplied with soap, shampoo or conditioner. Hour upon hour, the staff allowed her anxiety to escalate and neglected to see to her basic needs. My impression is that the hospital itself is understaffed and overpopulated. As I walked through the halls, they were lined everywhere with patients on gurneys waiting to be adequately treated. There is just very little evidence that anyone I encountered at Banner Thunderbird really cares about their patients at all.