Tresi Liimonti

Review of Villa Rome Resort

The stars are for the customer service that was re...

The stars are for the customer service that was received. Though it was great, but the place itself needs mad work. Upon entering the hotel it has an old smell of carpet that needs to change. The price was extremely high for outdated everything. The pull out couch was so sunk in that if you sat down you needed help to get up. The pillows were the size for a twin size bed. This was my first time staying here and was ever so disappointed. The sign says "No Smoking", but the room smelled like old cigarettes.
I had to go to Walmart for an air freshener. When you go to a mountain resort you expect some things such as updated toilet seats, faucets, etc. I wish I had a picture of the towels and wash clothes, that should have been white, but I thought it was beige. I had to turn in all of the lights to see what the color was supposed to be. I opened the fridge and the nastiness on the floor was never wipe up. If i wasn't so tired, I probably would have left. Of course the morning of departure, young staff member knocked on the door, pleasant but had know type of identification letting me know he was a staff member. Then going out to pack up my car, walked by a woman with walkie and she don't even say good morning. I know you can have a bad day, but the level of customer service needs to be in every area of the place. This is pretty long, but the Villa Roma really need to get there stuff together.

Most importantly the heat and air vents on the contraption in the bed room is full of dust and needs to be cleaned.

January 19, 2020

The response from the owner or whoever comments on reviews did not take into consideration that I was going to be back.
A little update.. I was going to try give this place the benefit of the doubt and thought it was a fluke that my room was not up to par. Needless to say I booked a room for an extremely special occasion and yet again the Villa Roma failed.. First of all I booked and paid for my room once found out the date. I went to check in and smooth sailing. Went to my room and the key didn't work. Back to the front desk to get it fixed. Go back to the room and the key doesn't work again. I go back to the front desk. THERE IS SOMETHING I FORGOT TO SAY, I WAS NOT GETTING ON AN ELEVATOR, I LITERALLY HAD TO DRIVE 3 BLOCKS IN A SNOW STORM FOR THIS. I went down the third time and was told they were going to send maintenance to see what's wrong with the door. I did say they better be there before I get back. Guess what he could not get in either. Someone else from the adjoining rooms apparently took over the room that was supposed to be mine. There was not going to be a repeat of the me going to another room, even though the wonderful young lady offered to drive me to another room I did not want to stay there.

I totally understand and feel bad about the fire they had the previous night, but I still negates the fact that things should be fixed and updated. I absolutely do not have any pictures of the place, however I do have pictures of the snow that was falling. Shout out to the Best Western in Monticello had an available updated room for me to stay in with breakfast in the morning, might u say for half the price I was paying at the Villa Roma.