Brandon Murphy

Review of Renton Honda

AutoNation has done a good job at sterilizing the ...

AutoNation has done a good job at sterilizing the service department, increasing prices and pressuring the staff from the looks of it. A far cry away from the good ol' days of Renton Honda giving customers the extra mile. Now we get the run around. The mechanics do a good job but the service department has some mishaps. For one, a specialist had failed to mention I had a recall last year when they had that airbag recall. I had received a letter in mail before my major service, but the service sheet said, recall: None. Or something to that effect. Also, when I called in (immediately after my major service) they would not put me in a loaner car, which was expressively offered in the Honda letter. I went to Honda of Seattle. They took care of me. No wonder they're always booked. And Renton AutoNation coupons are not always validated or brought to your attention. They hit you with the corporate mumbo jumbo, the coupon had to represented at the time we wrote it up. Okay, over a few clicks of the mouse, hitting a few keystrokes and printing a couple pieces of paper, you have lost my business. I will either start getting my work done at a different location or an entirely different company altogether