For a few years this was my go-to hotel when visit...

For a few years this was my go-to hotel when visiting Buffalo on business. Well maintained and typically a friendly staff. My last visit there involved an incident that was very alarming. The evening of 6/16 and morning of 6/17 there was shots fired on the second floor outside my room. What amazed me was the lack of a active shooter program and most of all the lack of sympathy from the staff. Nobody reached out the next morning. I was one of the few that ended up outside for about 90 minutes as the local authorities cleared the building. The worse part is I than reached out to their customer care center 2x and not once did I get a response. I do understand as an organization they probably have protocol to follow, it is/was an active police investigation but a simple "hey , last night was rough, I hope all is well" goes a long way in this crazy year we call 2020. I am platinum elite and this will be the last time Marriott gets my business.