We frequent the Resort at Squaw Creek at least onc...

We frequent the Resort at Squaw Creek at least once a year, sometimes twice. We love the location, accommodations and the staff are usually quite nice. During our most recent stay, we were met with a delay as we checked in. We arrived after a 4+ hour drive with two kids at 4:15 and were told our room wasn't ready. After several minutes, our forest view fireplace suite was ready however I had booked a valley view, which contradicted what they had on file and also would be an issue as the valley view suites were all sold out. When showing the person helping us my confirmation email, she told me they didn't have any available but to hold on. So I stood there and after several minutes and a phone call, she said she found one but we'd have to wait for them to check it over. After 30 mins of no word that our room was ready, I approached the front desk and asked another attendant if our room was ready, which it was. Both attendants were managers of some kind but neither tried to make up for the inconvenience of the delay. Considering we are repeat customers, that was a bit disappointing, especially with the high cost of the room plus valet and resort fees. Despite this hiccup, our room and view was very nice. Our only other complaint was that since we were only up there for a few days, we wanted to take full advantage of the pool and since we were anticipating hot weather, we thought we'd reserve one of the cabanas. At a whopping $250, we expected more than what we received. It included a few cans of soda, a bottle of Prosecco and a small plate of fruit. Our children don't drink soda, and neither do we for that matter so that was a bust. A few of the towels had bird poop on them and there was some fries scattered under one of the chairs. We still ended up paying extra for drinks for the kids and food. All in all, not worth it and wouldn't do it again. But the pool was nice and the slide went over very well with our kids. It's great for families of all kinds.
All in all, we enjoyed our stay and will be back.