I left two rings here early March with Bob to be r...

I left two rings here early March with Bob to be reset, a 12 baguette, 2 carat wedding band, quote $1500 to reset horizontally (as they originally came from the Manhattan jeweler) and a tourmaline into a baguette setting. The tourmaline came out beautifully in less than 2 weeks. I didn t hear anything for three months about the wedding band. In August, 5 months later, they informed they couldn t do the job because the baguettes were Not matched to be set horizontally ?! This ring was originally bought set horizontally I wanted it restored to its original state. Clearly they don t know what they are doing after 5 months!
Frustrated, I asked Bob why they waited 5 months to alert me. No answer. Trying again I asked why he couldn t restore it to its original design. No answer. Rude and not service oriented. Nope.