Kahlen Spaulding

Review of PetRelocation.com

My pugs moved from Wisconsin to England. It was a ...

My pugs moved from Wisconsin to England. It was a giant debacle as evidenced by the opening line of my letter to Kevin the CEO, "I am writing to express my sadness and dismay with the result of the service I contracted for. In addition, I write to share my concerns over the recent customer service support I received from Katy and Jeri."

Customer service is essential and this was the feedback I shared with the CEO, "Their response to me while I sat in a full state of panic, fear and duress was shocking. The condescending and patronizing tone will not be soon forgotten. They had very little empathy and my perception was their number one concern at every turn was to tell me it was not their fault. That WAS NOT the time to talk semantics with me."

Bottom line, my dogs landed in quarantine--it was devastating--and the service was appalling. I paid A LOT of money for a product which was not delivered. PetRelocation paid for the quarantine bill (as they absolutely should have), but that was after significant back and forth. I received not a dime back for the "service" I paid for. It was an absolute traumatic experience.

I have no doubt you could opt for a more middle of the road company for the exact same product, if not a bit better. My best advice to you or anyone moving pets: Don't look for a company with solely stellar reviews--take it from me---look for a company who has someone that is able to speak to how things turned out when events did not go as planned. That is the company you want to pick! TRUST ME. Ergo-this is not your company.