I had B1 service at Honda of Pasadena.

I had B1 service at Honda of Pasadena.
Unfortunately it came out the biggest disappointment.

Here is the story,

I came in by myself for the appointment and a service lady greeted me outside of the service station.
She asked the reason that I come in for service and checked my car interior and exterior.
She also told me that a driver from Honda is able to send me home so I don't need to wait at the lobby during the service. So far it was awesome, I thought that I found right place for the future service.

15 mins after I got home, I received a phone call from that lady saying the Tech is not able to rotate my tires because it needs the key, I said "Okay, I will come back now for the key"( The key is in the truck but the truck was locked).
Then, I was transferred couple times on the phone to find right person to talk to about sending the driver, picking me up and go back to the dealer, the call was around 2:30 pm. On the phone, the coordinator said that they are sending out the driver.

At 2:45 pm, the driver service called me back saying the driver is not available to pick me up until 3:30 pm, so I responded nicely that I can wait. Turned out, the driver did not call me until 3:55pm and saying he has to pick up another customer first, probably would arrive at 4:20 PM.
When I got into the car, he said" I am sorry for being late because I was on the meeting." ??!! Seriously....

During the "driver waiting period", that Service Advisor lady called me again saying my tires doesn't need to be rotated now because they are "ALL New".

First, for the "Service Advisor" Lady when you check in a customer, should you be professional enough to ask all the necessary stuff you need for the service? Like keys?
If the tires does not need to be rotated, why did you call me at first place? And right after two hours, the tires became "ALL NEW"?

Also, for this driver, if you are not available that means you are NOT available, do not tell people you would be there, please respect other people's time.

So I pretty much spend half day back and forth the dealer dealing with the car service and turned out it only got half done and also paying for the full price. I feel sorry for my car and also for my day.