Quality of the work was poor and we had to make th...

Quality of the work was poor and we had to make them come back twice to get it done right. They did, eventually, get it done right. Responsiveness is very poor. Have been trying to get my Wind Mitigation Certificate for a couple months and salesperson won't return calls or respond to texts. They also owe me a refund which is probably why they aren't responding. As a realtor, I could give them many recommendations, but I wouldn't!