Where do I begin, I guess we should start from the...

Where do I begin, I guess we should start from the positive aspect of this internet provider. Now, The cost of 250 mbits up and 250 mbits down for 56.00 CAD dollars including tax is pretty darn good. Having said that I'm now 4-5 month into the service, started experiencing extreme slow downs where my speed is 20 mbits up and 20 mbits down. I spent 3-4 hours on the phone with their customer support tech (who was very nice and stayed on the phone through the entire process while we trouble shoot the problem). Unfortunately, this did not resolve in solving the problem. The following day i was informed that the router is most likely faulty at which point I decide not to wait for the delivery of the new router and drove to coextro to pick it up. Long story short, this did not solve the problem. Technician was going to come over to fix the issue, but it was later on discovered that the whole condo is in effect with this internet issue. Now its day 6 of the problem and I'm being told every 2-3 day that it will be resolved within the next 2-3 days. By the way they have offered to only charge me 25 CAD for this month (issue is not yet resolved)!!