Review of The Travertine Group

4 years ago

Bad experience!!!

Bad experience!!!

Went to Stone Mart to compare prices with Floor and Decor for tile. Stone mart had a nearly identical item for lower price. Salesman Sal said they ALWAYS have it in stock so no issue if we needed more tile because they charge a restocking fee if you don't want some. Total lie!! Needed a bit more tile...they no longer had it. They then said there were no returns and no price matching. In addition they do not do anything if the pallet contains broken tile. You have to inspect each tile before it leaves the store...even though you can't see it. Terrible customer service after you buy!!!!!