I have been visiting family of a close friend who ...

I have been visiting family of a close friend who is in the 3rd floor ICU. I have never in my life visited a more inhospitable waiting room in any hospital anywhere. Rigid row after row of cold, hard plastic chairs in a glaringly lit room is all that welcomed the families. I have seen driver's license renewal waiting rooms with more comfort. We found a moment of humor during a crisis by joking that they apparently didn't want anyone to be there while loved ones were in very critical condition. Little did we know.
I eventually asked an employee about it and was told that it had JUST been remodeled and that they tried to create an environment where visitors would NOT stay. So sad... as I doubt many families would leave a critically ill loved one alone in a hospital ICU. And those coming from another county are just stuck.
Shame on you Redmond for not realizing that few families are going to be run off when a loved one is in ICU. You should have the decency to give them a warm inviting area. If there are those visiting who are ill-mannered, then you should deal with them, and let them know they can be uninvited from the area.
Your nursing staff was very warm and caring. I just hope you don't treat them like you treat the family members and visitors of patients in the ICU.
You must be one cold-hearted and hard-nosed CEO and Board of Directors. Shame, shame, shame. Kindness matters.