Michelle Johnston

Review of Shangri-La Hotels and Resorts ...

A a returning guest the key is to maintain my pref...

A a returning guest the key is to maintain my preferences so each visit then enhances and deepens my relationship with the property. Thanks to your excellent Guest Relations Supervisor Polina Merdinova, who made notes about my needs in anticipation of my visit, this worked brilliantly and I felt at home from the get go.