Abigail E.

Review of Mindful Behavioral Healthcare

I m going to say that I ve never experienced so mu...

I m going to say that I ve never experienced so much unprofessionalism. I will NOT be bringing my son back here due to it. So let s start with I called last month to make an appt which was great, appt was scheduled (I asked for a therapist and was scheduled with one). A few days later I get a call that the provider isn t accepting new patients (I don t understand how this isn t known before hand), so they schedule me with another therapist. Day of appt I get a call that they have to reschedule the appt, and the person who calls isn t the friendliest has a bit of an attitude, isn t apologetic and proceeds to say they can schedule me with a psychiatrist for a earlier time because no other therapist is available. So I get there and it s super crowded, I go to the window for new patients where Elizabeth is and get to experience rudeness. I don t know if you all realize that your front desk sets the presidence for your business and if you don t have a friendly staff people will not want to come back (or maybe you just don t care)! While standing at the window for 15 mins for her to put my son s information in the system, she s answered the phone with not even a hold one min to me, has a conversation about a patient who I now know the first and last name of since she s saying it in front of me, here the code for the diagnosis for that patient and since she shifting through patients info on the desk im able to see people s personal information. So HIPPA apparently doesn t apply to your office either, neither does privacy, neither does confidentiality. While the psychiatrist was ok I didn t ask for an appointment for that, so he feels the need to diagnose my son for me to come back to see him... uhhh NOPE. Thanks but no thanks. I ll be seeking services else where, where people listen to what you re asking for and actually care to keep other people s information private. It s a shame because this bad experience is exactly why most people steer clear from mental services and getting themselves or their children the help that they need. My son wasn t referred there by anyone, I m simply bringing him to help him deal with some difficult situations.