tyler bakic Review of Cedar Creek Motorsports
I needed wheels put on and front bearing, called T...
I needed wheels put on and front bearing, called Thursday and was told if I got there before 6pm they could do them that night before they closed at 7. I got there at 535 and after doing my paperwork they said "we will call you tomorrow when they are ready" I said I was told they could do them tonight, so he went and checked and said nobody could work on them and they will tomorrow (Friday) call me when they are ready. I couldn't come in Friday because they close early that day and said I would just come sat right when they open. I never heard from them Friday so I called before they closed and they said "yeah we're just really busy and didn't get to them today, we will try tomorrow (Saturday)" Saturday they close at 3 I called at 12:15 they said they were done but I didn't need a front bearing and instead needed a rear one and they ordered it and would install it once it came in. They never called to make sure that was ok with me to wait or pay extra or anything. So I said no don't do the rear bearing I'll just come pick them up. I got there and was told they were still working on them, I had to wait another 48 minutes....i finally I got my wheels and left only to realize that I did not receive my front bearing I supplied them with and had to go back. What joke of customer service. Installed my wheels only to find out Both of them were installed improperly. called cedar Creek told them neither tires were fully seated and the manager was shocked and offered to pick up and trailer bike there, fix it and bring it back. They went up to 100 lbs and still couldn't get the shinkos to bead. They bought another set of the same shinkos, only able to get one to fully seat. So they got icr tires and they seated up, they also did my rear wheel bearing. All of this was comped and I got a gift card because he said he felt bad for how I was treated. So eventually they did right by me, I'm happy with the way the mistake was rectified.
Comments: