Alan Weinraub

Review of Fairfax Water

Abysmal service! Decided to shut off our water for...

Abysmal service! Decided to shut off our water for "non payment" on a bill which was neither overdue NOR without any prior notification whatsoever. This includes written or by phone (we're easily accessible by BOTH)....and the way we found out was the water itself was simply off upon returning from work. Apparently, their answer is that billing is handled by another entity....which gives them insulation for screw-ups like this. Lucky us, it's 5 minute after their 4:30pm closing time (you know, bankers hours), so there's no guarantee they can even get anyone out here to resolve this today. Thanks for nothing....my family and I are really looking forward to an evening without water through no fault of our own.