We booked the junior suite for 5 nights and when w...

We booked the junior suite for 5 nights and when we got to the room we were really disappointed, room was absolutely disgusting it has not been cleaned at all. Found a dirty balcony with a dead cockroach and crumbs of food and dirt tgat has jot been cleaned for days under the glass of the table. In these trying times where corona is everywhere you would think a four star hotel would take extra care to ensure their rooms are clean and customer worthy. We are a family of four and on the description it says the extra large double bed would accommodate four but when we got there the house keeping manager said this bed can only sleep three and we can put an additional bed in the living room, which meant the living space would be reduced to what was an already small living room. The only plus side was the hotel manager who was very understanding and acknowledge this should not have happend and gave us a full refund. We checked out within an hour of arrival