Lauren Pipitone

Review of Horizon Insurance LP

For over 3 hours I have been passed around from in...

For over 3 hours I have been passed around from incompetent customer service rep to incompetent service rep and I still don't have an answer about where I can receive a vaccine and be covered. When I went to the Rite Aid, they told me that they are not in a "partnership" with the pharmacy so they were unable to give me the shot. When I called Horizon they said that I am, in fact, covered. Then they confirmed that I wasn't. After being passed around to 5 more people they were still unable to tell me where I am covered. My company currently uses Horizon for over 600 employees. During open enrollment, we will be look elsewhere for our employees.