Everyone working in their service department is su...

Everyone working in their service department is super rude. I went to pick up my car that had been in for servicing and I had my toddler and everything that a toddler brings with them, diaper bag, water bottle, a toy, so my hands are full.. I had to basically chase someone down to ask for my car. Everyone I made eye contact with literally turned and started walking away. Where is the swarm of people like when I was looking to buy a car? Finally catch up to someone when "my service advisor" magically appears next to him at the filing cabinet. He brings me my paperwork and keys and he says "here's your keys, your car is parked out front". What? I've never in my life heard of a service department telling you to go find your own car, but I'm thinking that's fine since it's just right out front. So I go in and pay in the cashier's office, when I go to leave another man who works there is in there too as I am struggling to pick up my daughter and get out the door with no hands he doesn't offer to open the door or even move from next to it. I get outside to look for my car that is "right out front" in this 90 degree weather lugging around my child and everything else and my car is completely behind the building like 3 rows back! I was walking back and forth across the front parking lot for I don't even know for how long, back in forth in front of the service center where there's a whole collection of people who work there standing around without not one other customer inside. If I couldn't set the alarm off from the remote (which I couldn't until I was around the side of the building) I would never have found it.

I'm not a person who feels entitled to people doing anything for me (hence why I didn't go just demand someone find my car), but I do feel like I should be treated respectfully as a paying customer. Do they make everyone wander around the parking lot searching for their vehicles while they have an entire staff hanging around talking to each other inside? A service department that doesn't care much about customer service. Or am I getting the special treatment for being swindled into the maintenance plan that doesn't cover anything that isn't under very specific limitations? I'm certainly never offered the rental car that I'm entitled to in my contract and they always want to do the bear minimum so they don't have to cover any costs, even though I am paying monthly for the maintenance plan and extended warranty.

I'm now in the market, never for a Ford again, if anyone has any recommendations on a respectful dealership with an equally respectful service department. Somewhere that treats you like a human being where they're happy you're paying them huge sums of money and not treat you like you are just an inconvenience to interrupt their Friday afternoon banter. This also wasn't our first negative experience with them, (including charging our insurance for things not done and poor body work after an accident) but being treated disrespectfully as a person is definitely the straw that broke the camel's back.