am vheide

Review of Canadiana-Whirlpools

I have NEVER written a negative company review. I...

I have NEVER written a negative company review. I am SOOO FRUSTRATED with this company and TERRIBLE customer service/support.

I bought 5 appliances from a distributor in June. My main concern in the dryer. It has NEVER dried properly since the day it was first used. The clothes come out damp. I do not overload it, my venting is completely fine etc.

I spoke with telephone customer service very shortly after my first use. I was told that my area was not serviced by whirlpool (I live 25 minutes from a major city) and that they would have to find an external company to come and look at the dryer. I waited WEEKS. The repair man finally came, said my venting was fine, did all the checks and said that he would need to order a new panel and it would take a few weeks. It has been MONTHS. Months and months of damp clothes costing me a fortune to re-dry each load.

I have called back to the telephone support and been on hold for over 30 minutes and still not able to reach anyone. I have tried the online chat in which I was told they would have the repair man call me. I have heard nothing. I have once again tried to use the online chat and have been informed "we're sorry, we are currently unavailable to assist you". Not the first time I have received that on the online chat.

Additionally, the wash machine is also defective. The wash cycle will sit on "1 minute remaining" for over 30 minutes sometimes, it intermittently turns itself off after hitting the start button (yes I wait for the count down and wait to hear it start), and occasionally it completely freezes and won't even turn on. How did I get 2/5 defective products??!?!?!?!?!?!?!

I understand that defective products happen. But the customer service is TERRIBLE. Actually, it's non existent.