Ive stayed here on 2 occasions and spend over $400...

Ive stayed here on 2 occasions and spend over $4000 here. Could have been cleaner!!! I left a very detailed review card and NEVER received a response for it. So unprofessional for a place like this it makes me sick. There wasn't anyone to take my car out of valet at one point. Hallway was dirty the whole time smelling of ketchup. Was the same plate of food there the entire weekend until we finally realized no one would take it away, so we made the staff aware and it was finally removed, 2+ days later, as if no one is checking for room service. So disappointed I spent so much money on what I thought was a great hotel but I would have been much happier at the Hyatt, where I will for sure stay next time and every time. Never spending my money here again with this dirty and unprofessional place.