Hoang Le

Review of Twin Arrows Casino Resort

As an avid gambler and frequent casino goer, Twin ...

As an avid gambler and frequent casino goer, Twin Arrows Casino Resort is by far the worst hotel and casino I have ever been to. I am currently laying on my bed, ridden of starvation, being that they provide no means of feeding their paying guest, past 12am. On their website and also advertised on big signs everywhere in their establishment, they claim to offer an "indulgence" cafe that is 24/7. As my party and I go downstairs to check this cafe out to get some food at 11:30pm, the cafe lights are off and there are no working staff in sight. I then make my way to the hotel check in desk to ask if there is any food available to purchase. The short, bald, older gentleman was very rude stared at us and scoffed, "yeah, flagstaff" finding this insanely unprofessional and condescending, I then ask why this cafe is advertised as 24/7 if its clearly not. He replies, yeah it's close, sorry. I replied well isn't that false advertising. He rolls his eyes and again replies, yeah sorry it's closed. I could not believe the service that was being provided, I had to just walk away. Keep in mind, that the closest "food" available in this area is 20 miles away, and is a jack in the box. And to add to all of this, their room service closes at 10pm lol an absolute joke. Never have I stayed at a casino hotel that did not provide their guest with some sort of food, no matter what time it is. Worst casino experience ever!!! Not to mention their machines are extremely tight and apart from the players club staff members, all the staff on the floor are rude and shoot you dirty looks all night long. So do yourself a favor, do not come here but if you must, pack your own lunch, or make sure you or your family doesn't get hungry passed midnight. AT A CASINO!!! Absolutely ridiculous, never will I or anyone I know, come here ever again.