Alfred Garcia

Review of Toyota of Alvin

We live in Austin and saw a 2017 Toyota Tacoma on ...

We live in Austin and saw a 2017 Toyota Tacoma on the internet sale page. We called the dealership and spoke to Jennifer who confirmed the price and invited us to come in. When we got to the dealership, she met us and disappeared. Next thing we know, a guy who said he was new to the job showed us the vehicle, we drove it, and found the air conditioner was not working and was making a loud rattling sound. The newby assured us it would be fixed. We were ready to purchase and had been prequalified by our credit union who was waiting on a purchase order. We asked for the vehicle history and found no accidents but the windshield and both mirrors had been replaced. When we inquired on this, the newby got upset and showed us the sale pricing which included an inflated price of the vehicle, plus an internal brake system installed in all Tacomas costing almost $2000 bringing our cost to approximately $5000 above the advertised price, and contingent that we use their financing. We said no! The newby threw the paperwork on the table, turned on his heels, and said he would bring a manager. He came and proposed the same thing. We said no. With a stern face he told us he was done , and walked off. That was the worst auto shopping experience we ve had. The inexcusable attitudes and behaviors by these salesmen is beyond me. We will never return to this dealership and will pass the word of mouth. We will also notify our credit union who also does business with this entity. They deserve a negative rating all the way around.