Kate Nawalaniec

Review of Diplomat Resort & Spa

Not sure where to start ...Hotel overall is nice.....

Not sure where to start ...Hotel overall is nice..beautiful views from balcony at ocean..but service and people are terrible..They dont clean rooms but charge for resort fees...we had to call them to ask to clean our bathtub and bring clean towels..i think their job is to keep eye on that...another thing pissed me of..when we were sitting on pool area with our chairs and my son didnt feel well ..(medical condition) so i moved the chair into the shade and one of the girls who work there ..came to him and kick him out because he was sitting next to the reserved chairs(empty no was was there) seriously???? Being kicked by sitting in shade..and doing nothing...i asked for pool manager and he did let my son stay.... Later on i went to speak with general manager her name is Amanda...she was very helpful and apologize for that...and as a apology we got full day of beach bed..which was nice at least my kids enjoy their time and they knew nobody will treat them bad like the girl on pool....another thing pissed us of ...they where closing pools every other day for some banquets...so we were just had to move somewhere else....that wasn't nice of them !!!Amanda gave us a resort fees back for one day ...but so what if we couldn't enjoy our vacation..they should tell us about those events before we check in.!!!!!!
The worst thing is we left our Mercedes S550 in valet parking and guess what...car came out scratched...Alex parking manager is a big...As..ole. Didn't do anything..we put claim on it but their insurance reject us.....so mad and how stupid it was that we trust them..please do NOT USE VALET PARKING....THEY DON'T TAKE CARE OF CARS . The best people i met there was JOSEPH AND PEDRO..SO HELPFUL AND AMAZING PEOPLE...WISH THAT HOTEL HAVE MORE PEOPLE LIKE THEM !!!!!!!! OVERLL I DONT THINK WE WILL GO THERE AGAIN...

IF YOU WANT TO BE TREAT GOOD GO TO SURFSIDE GRAND BEACH HOTEL SMALLER BUT SERVICE IS AMAZING THERE
After all manager Amanda,wasnt that helpfull..when we check out didnt care at all..promised us and didn't keep that promise ..we were charged for something shouldn't be ..and she didn't even bother to call .... She avoided us!!!!!some other guy calld us and help......