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I had to call South Central due to my internet goi...

I had to call South Central due to my internet going out after unplugging it to mount it on my wall instead of it just sitting on my floor since installation. I ve had south central for two years and I ve never had an issue. But today I am not at all satisfied. I called first and spoke with a gentlemen, whom was not at all friendly, about my issue. I informed him I unplugged it to mount it and he immediately heard I unplugged the fiber. I didn t. He then recommended a tech, didn t inform me of the service charge and that I just had to wait til Monday. No other solutions. Being upset I hung up. I work at home and internet is the only way I can do it so it s very much my livelihood. I calmed and called again. Spoke to a polite young woman but you could tell she just wanted to leave for the day. I informed her I didn t unplug the fiber and requested a tech sooner. She then informed me of the fees that are implied. 50 for a weekend and 40 (don t remember exact amount of the base charge) I was taken back by this cause it wasn t mentioned at all. She stated they had a tech on call is an option. I said yes absolutely. I ll pay that fee. Then she continued to say he would reach out if he could make it otherwise I just have to wait til Monday. What kind of customer service is this. I should be contacted after stated I would pay it by the tech to determine times. Or at least told some kind of arrival by the office. Everything is officially just on hold and I m in the dark til Monday or until the tech decides he can make it. Absolutely unacceptable and very upsetting. This is not a way to handle business for a loyal customer.

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