I waited 15 min to get through the queue-all I wan...

I waited 15 min to get through the queue-all I wanted to know was the rough price quote for iMac screen replacement. The chick asked me to bring it to the shop I said it was too far and inconvenient to just get into the shop for a quote for this. She then transferred my call to a call centre in Philippine where they said they could not help me I had to call the store again. Eventually I had to push this person in Philippine to call me back with the quote! Such unhappy experience.