Katherine Schroder

Review of Dollar Rent-a-Car

WORST CAR RENTAL COMPANY I HAVE EVER DEALT WITH!

WORST CAR RENTAL COMPANY I HAVE EVER DEALT WITH!

BEWARE OF DOLLAR SCAMMING YOU WITH REGARD TO AAA OR UNDER 25 RATES.

To start off with, the lady behind the counter was horribly rude and had absolutely no interest in helping me. Before my trip to LA, I was given false information by Dollar confirming that my AAA membership would wave the under 25 price for me. A Dollar representative said over the phone that my car would cost $128, and then when I arrived at this location in person the lady behind the counter insisted that I had to pay over $700 and refused to recognize my AAA membership.

After having to call AAA for 30 minutes in the lobby of Dollar LAX to get the situation handled, we ultimately had to organize with another car rental company to rent a new car which AAA thankfully managed to help me with.

And when you think it can t get worse, there s is not a single manager on site to address these issues to.

PLEASE go somewhere else and save yourself from trouble, scams, and poor customer care on your trip.