Geraldina Waters

Review of Victory Dealer Group/Petaluma ...

Complete dissatisfied with service department! Di...

Complete dissatisfied with service department! Did not complete work as requested, was told vehicle servicing was done, came to pick up vehicle and found only 3 small items were addressed! Also used vehicle was advertised with floor mats, and the vehicle had none! I requested and was documented at time of purchase that they would also give me a detailing, all I had to do was make an appointment to have done.... this is because the vehicle purchased was dirty inside and out when purchased! This was not done! When brought in later for detailing, I was told it was ready to pick up... to my disappointment, upon picking up the vehicle... the detailing was not done.. not inside or out! Was told after picking it up, after they had it an entire day... that the service department had a disconnect with the detailing department! Asked to have GM give me a call, and again to my disappointment was never contacted by GM... only got a call from Service Dept. Manager. I again requested a call from GM, it is now 4 days later, and still no return call!