I used the outdoor parking lot and the machine was...

I used the outdoor parking lot and the machine was not working when I left. An amazing employee of the hotel came out to help the long line of cars trying to exit during a torential rain storm. When the machine would not accept my credit card the attendant asked me to go park and pay inside. When he saw I had a sleeping baby in the car he opened the gate for me and let me pass at no charge. I was so touched and grateful for this generous man! Excellent service like this does not go unnoticed.