Charity Marsh

Review of World Wildlife Zoo

Terrible customer service! We bought a groupon for...

Terrible customer service! We bought a groupon for 6 tickets and when we got to the park the agent said the tickets were pending and couldn t be honored. She told us that she wouldn t honor the same price and that we d have to pay full price and get a refund from Groupon later. We asked to speak with the manager and director who said it is groupon s problem and they aren t responsible. We saw at least 10 other families get charged full price to get in who had bought groupons. Shameful customer service to not at least honor the same price and the director was curt and not at all helpful!