Lisa Forret Review of Sunset & Wilsonville Audi
Would give less stars if I could. I purchased a 20...
Would give less stars if I could. I purchased a 2015 Subaru from Audi Wilsonville and drove the 4 hours from Northern Washington to test drive and purchase it. Our sales person, Doug, knew NOTHING about the car, but we could overlook that as we had researched the make and model.
Because it was 7:30 and banks were closed for financing, Audi's Manager, Anton, promised that our sales person, Doug, would drive the new car half way to us the next day once the financing went through to sign paperwork and accommodate the hand off. We really appreciated what we felt was good customer service.
However, the next day Audi had a large party to debut their new electric car and our sales person, Doug, told us his schedule did not allow him to follow through with what was promised to us- driving the car halfway. I suspect it is because we purchased a used Subaru rather than higher priced vehicle and driving 2 hours to meet us would take him away from the opportunity to meet people who were interested in Audi.
We are driving down, again, the 4 hours to get the vehicle that we very much love, but we would caution others to STAY AWAY from this dealer. There is no follow through. They went back on their word and if you aren't spending large sums of money with them, you'll be treated as less than.
It's a shame really, as we could have provided future repeat business.
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