Thomas & Ana T

Review of The Lincoln Motor Company

Wonderful Service experience.

Wonderful Service experience.
It was Veterans Day, I was stressed out as my service dog had to be rushed to the hospital in the middle of the night, it s snowing something fierce & now my Lincoln MKX with very low miles just shut off and left me strained on the side of the road for four hours while waiting for the towing service. Mean less to say I was not a happy camper when I got to the dealership. Joe greeted us and quickly took charge of the situation and calmed me down. We told him we were looking for a rental and not one could be found. He quickly went to his office, tapped away on his computer and then made a few calls. With in a few moments he said, here are some keys to a loaner vehicle. I was very impressed. From there we discussed what needed to be done and Joe assured me everything would be fine. Joe has kept his promises and gone above and beyond. Thank you, Joe.