Alison Williamson

Review of Artcraft Management, Inc

My sister and brother in law moved into their "The...

My sister and brother in law moved into their "The Gardens on Timberlake" Property in Lynchburg Va earlier this year when they relocated back to the area. They were so excited to find a nice, gated, clean place to live at a relatively affordable rate. My fiance and I had also moved away and discussed possibly moving here as well when we returned to the area. YEAH NO! After the experience they have both had this week with management and my brother in law's car being towed in the middle of the night on a SATURDAY when the towing company is closed the next day (for those of you that don't know you have to pay a fee for someone from BeeLine Towing to meet you when they are not open in order for you to get your car back or they will charge you $200+ a day for your car to sit there if you don't want to pay the fee for a Sunday retrival- it was well over $200 for him to get his car out on Sunday) was just the tip of the iceburg. It seems like every week it is something new going wrong with the property management or even the buildings themselves and they're having to shell out more money to fix things that were not their fault to begin with. For a recently married couple, trying to start their lives together, constantly having to come up with more money you weren't expecting to pay NOR did you agree to paying to begin with, is just ridiculous and frankly awful customer service. The parking issue is a huge one but I know there are also many other issues as well. Very disappointing to say the least. And to top it all off, any time anyone tries to challenge the property manager or even ask a simple question, they are met with threats and utter disrespect. Have you all forgotten that your residents PAY YOU TO WORK FOR THEM? That's how the industry you are in works. I would never bring my business here and I hope no one else does either.