Bnoper Bnoper

Review of Brindley's Music

I had heard so many good things about this place f...

I had heard so many good things about this place from other musicians, so my S/O and I decided to try it out. We needed our guitars set up, mine electric, hers acoustic. When we brought the guitars in, we were given a sort of turned up nose treatment when we revealed our guitars. Mine a Purple Paul Reed Smith Custom 24, and hers an older blue Ibanez acoustic. Granted our guitars weren't the most expensive, but we both loved them dearly (Mine was an anniversary present from her, and hers was her first guitar ever). I explained to the gentleman behind the counter what was going on with my guitar (Dead fret on the high E, also needing a full set up, action lowered, set up with 10's.). My S/O explained that hers needed a set up as well. We handed over our guitars, and left with confidence.

A few days later we picked our guitars up, and went home to check them out. It. Was. Terrible. They raised the action on my PRS so high that it was almost unplayable, and the gentleman who did the set up said that he did so to get rid of the aforementioned dead fret, even though I gave express permission to do whatever was necessary to solve the issue while keeping the action LOW. That could have meant a level, crown, polish, replacement etc. Anything to keep the action low. My girlfriends acoustic buzzed so terribly on every single fret on the top three strings after we took it in, she has resorted to buying a brand new acoustic, because this place left hers unplayable. Now most people might say ''well if they messed up, take it back and have them fix it'' but believe me when I say that when we saw the condition of our instruments, I would NEVER trust them in the hands of this place again. I really wanted to like this place, but after the treatment we and our instruments received, we'll go elsewhere. Please stay away for your own good.