Jonathan Hedley

Review of South London Jaguar Center

I tried to leave zero stars but it didn't seem to ...

I tried to leave zero stars but it didn't seem to be an option. Genuinely the most dispicable customer service I have ever received in my life!! I had my car serviced in January. When I turned up at the agreed time to pick my car up it wasn't ready and I waited an hour for it to be completed. I don't drive the car a lot and so when trying to sell the car a few months later it was pointed out to me that the engine cover was missing. I have since rang many many times to try and get the issue resolved. I haven't even had the courtesy of a call back. Every time I ring the managers are "in a meeting" and they are sent an email which they must just ignore. Anyway I visited the site 10 days ago and spoke to a sales manager who assured me he would handle the situation personally. Needless to say I have had no contact whatsoever. So I rang again today to be told "all of the managers are in a meeting". There seems to be a pattern. What an absolute joke of a company!!!!!!